Terms and Conditions

While GREATSTONE INTERNATIONAL has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to GREATSTONE INTERNATIONAL are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will GREATSTONE INTERNATIONAL be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

GREATSTONE INTERNATIONAL does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.

GREATSTONE INTERNATIONAL does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error-free, that defects will be corrected or that this website or the server that makes it available are virus or bug-free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

Ordering & Payment

ONLINE ORDERS: To place an order on our website you must be lawfully capable of entering into and forming a valid contract in accordance with English Law.

All prices shown online are exclusive of VAT. Our VAT number is 918880582.

All prices shown online apply to NEW licence orders only. Pricing for licence and/or subscription renewal orders may differ.

We accept the following major payment cards: MasterCard, Visa Credit, Visa Debit, Visa Business, Maestro, Solo, American Express and Delta. Payment can be made either through our secure, encrypted payment gateway, managed by WorldPay - the online payment processor specialists - or via PayPal. If paying via PayPal, please make sure to click the button on your confirmation page to make your payment on PayPal.

If the issuer of your payment card refuses to authorise payment to us, we will not be able to process your order and a message will appear on your screen informing you that the transaction cannot be processed.

If your payment has been authorised, your order will be submitted and GREATSTONE INTERNATIONAL will send you an automated email as confirmation of order. While we make every effort to ensure the reliable running of our automated email system, from time to time there may be a technical fault with the system and an automated email might fail to reach the email address you have provided. If you are affected by such a technical fault and have not heard from us, please contact us on +44 (0) 1276 855 580 or email [email protected] .

We will not be able to accept your order if, for example:

The item ordered is no longer in stock
We have not obtained authorisation for your payment or we believe the order is fraudulent.
You do not meet the terms of eligibility as set out in the above section
We retain the right not to process a transaction at any time at our sole discretion for whatever reason.

We will not be liable to you or any third party by reason of our withdrawing any merchandise from the GREATSTONE INTERNATIONAL website, whether or not such items have been sold.

PURCHASE ORDERS: Unless otherwise specified, no GREATSTONE INTERNATIONAL products will be shipped until Purchaser has submitted a written purchase order with a valid reference number. Purchase orders shall state: the GREATSTONE INTERNATIONAL products ordered, including product SKU’s, if applicable; quantity; requested delivery dates; billing address; shipping address; and shipping instructions.

CANCELLATIONS: Purchaser's purchase orders shall not be subject to cancellation, changes or reductions in amount, or suspension of deliveries except upon GREATSTONE INTERNATIONAL’s prior written consent and upon terms which indemnify GREATSTONE INTERNATIONAL against loss.

QUOTATIONS: Unless otherwise stated, all GREATSTONE INTERNATIONAL quotations are valid for a period of thirty (30) days from the date of quotation.

DELIVERY TERMS: All products are delivered via email with an invoice within 24 hours unless otherwise arranged by the Purchaser with GREATSTONE INTERNATIONAL.

Trademark Notice

The trademarks, logos and service marks (collectively the "Trademarks") which you see on this site are registered and unregistered trademarks of GREATSTONE INTERNATIONAL Ltd or are licensed to GREATSTONE INTERNATIONAL Ltd by third parties. Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trademark displayed on this website without the written permission of GREATSTONE INTERNATIONAL Ltd or such third party who owns the trademark. Your misuse of any trademark displayed on the website, or any other content on the website, except as provided herein, is strictly prohibited.

Copyright Notice

All contents of this website are copyright of GREATSTONE INTERNATIONAL Ltd and or its licensors.


Please review our updated Privacy Policy.

GREATSTONE INTERNATIONAL Ltd is committed to respecting the privacy rights of visitors and shoppers to its website. We will treat the personal information you provide us with as confidential and we will only process such information in accordance with the Data Protection Act 1998 and, as of 25 May 2018, the EU General Data Protection Regulation.

When you make a purchase from the GREATSTONE INTERNATIONAL website we will need to collect the following information to enable us to process your order:

Name, Telephone Number and Email Address
Billing Address and Shipping Address
Payment card details when you place an order.
Password, if you have registered and opened an account with us.
This information is kept on a secure server and the GREATSTONE INTERNATIONAL website is compliant with the PCI Data Security Standard (PCI DSS) which provides an actionable framework for developing a robust payment card data security process- including prevention, detection and appropriate reaction to security incidents.

We do not disclose or provide your personal data to any third party.

Make an Enquiry

By submitting this form, you consent to the use of your data in accordance with our Privacy Policy