FAQ's - Support Services

Got a question about our support services? On this FAQ page, we address common questions about the support we offer to our users. From accessing technical documentation to seeking assistance from our experienced team, find answers to your queries below. 

What support services does Greatstone Software provide?
  • Greatstone Software offers comprehensive support services, including documentation, links to community forums, and direct support from our experienced team. We are committed to assisting our users at every stage of their journey with our products.
How can I access technical documentation for Greatstone Software's products?
  • Technical documentation is readily available on our website. It includes detailed guides, API references, code examples, and tutorials to help users understand and implement our products effectively.
What channels are available for direct support from Greatstone Software?
  • You can reach our support team through various channels, including email, live chat on our website, and a dedicated support line. We strive to provide timely and helpful assistance to address any issues or questions you may have.
What is the typical response time for support inquiries?
  • We understand the importance of prompt support. Our goal is to respond to support inquiries within 24 hours. For urgent issues, we prioritise quicker response times to ensure minimal disruption to your workflow.
Can Greatstone Software assist with onboarding and implementation of products?
  • Absolutely. Our team is ready to assist with onboarding and implementation, providing guidance and best practices to ensure a smooth integration of our products into your projects.
Do you offer training sessions or webinars for users?
  • Yes, we periodically conduct training sessions and webinars to help users maximise the benefits of our products. These sessions cover a range of topics, from basic usage to advanced features.
What sets Greatstone Software's support apart from other providers?
  • Our support is characterised by its responsiveness, expertise, and dedication to customer success. We take pride in going the extra mile to ensure our users have a positive experience with our products and services.
Is support included in the subscription cost of Greatstone Software's products?
  • Yes, support is included in the subscription cost of our products. We believe in providing holistic support to our users to ensure they get the most value out of their investment.
Can Greatstone Software help with customisations or additional features?
  • Absolutely. Our team is available to discuss customisations or additional features tailored to your specific requirements. We value the uniqueness of each project and are committed to helping you achieve your goals.
Why should I choose Greatstone Software for my development needs?
  • Greatstone Software stands out for its commitment to quality, innovation, and customer satisfaction. Our products are designed to meet the evolving needs of developers, and our dedicated support ensures a positive experience throughout your journey with us. Find out more about why you should choose us. 
How does Greatstone Software prioritise user feedback and feature requests?
  • User feedback is invaluable to us. We actively seek and prioritise user feedback and feature requests to enhance our products continually. We believe in collaborative development and value the input of our user community.

Can't find the answer you are looking for?

Browse our FAQ's about our Developer Components. 

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Browse our FAQ's about our Component Free Trial.

Browse our FAQ's about our Company.

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